Customers' Expectations of Service Quality in the Thai ...
Service quality referred to the ability of an organization to meet or exceed customer expectations or a comparison to a customera#39;s evaluation of ... Satisfaction was an emotional state of mind reflecting the benefits (Cole aamp; Ilium, 2006) or outcome of an experience (Baker ... human beings based on physical and psychological health. Scope of the study This research investigated customersa#39; service qualityanbsp;...
| Title | : | Customers' Expectations of Service Quality in the Thai ... |
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